> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gcore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

## **Common issues and solutions**

### **Issue: network submission fails**

**Possible causes:**

* Invalid CIDR format.
* AS Number outside valid ranges.
* LOA file exceeds 10 MB.
* Missing required fields.

**Solutions:**

* Verify CIDR format (minimum `/24`).
* Check AS Number is in valid ranges (`1-65534` or `131072-4294967294`).
* Compress or optimize LOA PDF if needed.
* Ensure all required fields are completed.

### **Issue: network stuck in "Pending" status**

**Possible causes:**

* NOC review in progress.
* Additional information required.
* Technical issues.

**Solutions:**

* Wait for email notification (typically within 24-48 hours).
* Check your email (including spam folder).
* Contact support if status doesn't change after 48 hours.

### **Issue: cannot save network configuration**

**Possible causes:**

* Invalid GRE endpoint format.
* Profile not selected.
* Network connection issues.

**Solutions:**

* Verify GRE endpoint is a valid IP address.
* Ensure a protection profile is selected.
* Check your internet connection and try again.

### **Issue: custom profile not appearing in dropdown**

**Possible causes:**

* Profile not saved properly.
* Browser cache issues.
* Profile creation failed.

**Solutions:**

* Verify profile was saved successfully.
* Refresh the page or clear browser cache.
* Recreate the profile if necessary.

## **Getting help**

If you encounter issues not covered in this guide:

1. **Check email notifications**
   * Review all emails from the support team.
   * Follow any instructions provided.
2. **Review documentation**
   * Check the Confluence documentation for updates.
   * Review protection profile templates and examples.
3. **Contact support**   
   * Use the support email provided in the notification.
   * Include relevant details (network CIDR, AS Number, error messages).