> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gcore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set a product status

> Set a product status on a customer account and the days before Deleted.

The account can see the product and cannot use it until the status is **Active**.

<Steps>
  <Step title="Navigate to General > Identity and Access > Accounts" />

  <Step title="Open the account and select Products">
    <Frame>
      <img src="https://mintcdn.com/gcore/Nbp9NWcfeDrP4wS6/images/docs/reseller-support/products/service-statuses/products.png?fit=max&auto=format&n=Nbp9NWcfeDrP4wS6&q=85&s=7bab90de9ed29614c715bc24b9b9c3c4" alt="Products page on an account" width="1920" height="911" data-path="images/docs/reseller-support/products/service-statuses/products.png" />
    </Frame>
  </Step>

  <Step title="Open Show more">
    * While the status is **Trial** or **Active**, the product switch stays on. Set the status to **Trialend** or **Paused** before turning it off.
    * **Days limit**, **Start day**, and **End day** can be set when the status is **Trial**.
    * **Start day** stays fixed, and the switch beside **End day** makes that date editable.

    <Frame>
      <img src="https://mintcdn.com/gcore/Nbp9NWcfeDrP4wS6/images/docs/reseller-support/products/service-statuses/status.png?fit=max&auto=format&n=Nbp9NWcfeDrP4wS6&q=85&s=ff570d9977a397d9d846ce0a8e7a4b28" alt="Status and trial settings for a product" width="1920" height="911" data-path="images/docs/reseller-support/products/service-statuses/status.png" />
    </Frame>
  </Step>

  <Step title="Set the days before Deleted">
    * **Paused to Deleted** and **TrialEnd to Deleted** set how many days pass before the status becomes **Deleted**.
    * **Paused to Deleted** and **TrialEnd to Deleted** cannot be edited while the status is **New**.
    * **Deleted status date** cannot be edited.

    <Frame>
      <img src="https://mintcdn.com/gcore/Nbp9NWcfeDrP4wS6/images/docs/reseller-support/products/service-statuses/deleted-status.png?fit=max&auto=format&n=Nbp9NWcfeDrP4wS6&q=85&s=2a64c55b753e02d2ee0b5d95cf8b5538" alt="Transition to deleted status" width="1920" height="911" data-path="images/docs/reseller-support/products/service-statuses/deleted-status.png" />
    </Frame>
  </Step>
</Steps>